FAQs

Registration is a breeze! You can sign up using your email or opt for a quick and seamless Google or Apple single sign-in.
👉 Choose a 30-day free trial or dive straight into a paid subscription – your choice!

No worries! Simply click “Forgot Password” on the login page. We’ll send you an email with a verification link to reset it in no time.

📩 Check your spam/junk folder: Sometimes our emails might sneak into these folders. If it’s not there, feel free to reach out to us for assistance!

• For trial users: The counter shows how many minutes and days remain in your trial. The trial ends when either runs out.
• For paid subscriptions: The counter tracks how many notes you have left in your plan.

Uploading videos or audio files is as simple as 1-2-3:

1. Click the media icon in the middle of the screen.
2. Choose your MP3 or MP4 file from your device.
3. Press Upload. The progress bar will show upload status, and the app will transcribe the file.

🕒 Note: Transcriptions take the same time as the video length (e.g., a 20-minute video takes 20 minutes).

Just like uploading videos! Click the file icon in the middle of the screen and select your file. Done!

1. Make sure the correct persona is selected (e.g., physician or mental health practitioner).
2. In the transcription frame, select in-person or virtual meetings.
3. Hit the blue recording button on the left to start. You’ll be prompted to choose up to 4 note types to summarize after the session.

Click the same recording button (now red) to stop recording. The first set of notes will be generated automatically.

📝 For additional note types you’ve selected, click Generate to create them.

• Automatic notes: Once the recorder finishes, the “insights” notes will be generated automatically.
• Other notes: Simply switch to the relevant note tabs and click the Generate button to create their respective notes.

Not quite! But don’t worry – we’ll prompt you to save and download your notes and transcript before leaving the page.

💡 Pro Tip: Download your session locally to your device to ensure nothing gets lost!

• Click the “New Conversation” button at the top left.
• You’ll be prompted to save your work again—if you’ve already saved it, you can clear it and move on to the next conversation seamlessly.

Make sure you’ve entered a filename before saving. This step is essential to proceed!

This privacy feature helps generalize sensitive terms or names.
🕘 Available only between 8 AM – 10 PM Eastern Time.

You can activate it anytime – before, during, or after your recording.

Follow these simple steps:

In Cliniko:

1. Go to My Info.
2. Select Manage API Keys.
3. Enable the option to Allow use of API keys.
4. Click Create New API Key (refer to Cliniko’s API key management guide for best practices).
5. Copy the API key.

In CliniScripts:

1. Go to My Profile.
2. Scroll down to Cliniko API Keys.
3. Paste the Cliniko API key into the bar.
4. Click Submit.

For the best experience, we recommend using Chrome on Windows. You’ll be able to share any tab, window, or your entire screen with ease, and the audio will come through clearly.

On Mac, Chrome still works well, but it’s limited to sharing just one tab at a time.

If you’re having trouble with Cliniscripts transcribing your sessions on an iOS device, follow these steps to fix common issues:

1. Check microphone access

• App permissions: Go to Settings > Privacy > Microphone and make sure Cliniscripts is turned on.
• Browser permissions: If using a web browser, make sure it has microphone access. Check the browser’s settings under “privacy.”
• Audio sharing: When using a conferencing tool, ensure the “share audio” option is enabled.

2. Improve microphone quality

• Use a good mic: For best results, use a quality external mic or a headset with a built-in microphone.
• Placement: Keep the mic about 6 inches from your mouth—close enough for clear audio but not so close that it causes distortion.
• Quiet environment: Minimize background noise by closing windows, turning off fans, and choosing a quiet spot.

3. Check your internet connection

• Stable connection: Make sure you’re connected to a strong Wi-Fi or cellular network.
• Bandwidth: Close other apps or programs that might be using your internet, as a slow connection can impact transcription accuracy.

4. Adjust device settings

• Volume levels: Go to Settings > Sounds & Haptics and ensure your microphone volume is set appropriately.
• Do not disturb: Turn off “do not disturb” mode, as it can interfere with microphone access.

5. Refresh Cliniscripts

• Refresh or restart: If you’re using Cliniscripts in a browser, refresh the page or restart your browser. For the app, force close it and reopen.
• Update: Ensure your app or browser is updated to the latest version.

6. Enable experimental features (Chrome users)

• Open Chrome and type chrome://flags in the address bar, then press enter.
• Enable the following flags:
  • #enable-experimental-web-platform-features
  • #enable-speech-service
• Relaunch Chrome for changes to take effect.

Note: These experimental features may affect browser stability. You can disable them anytime or reset Chrome to default settings.

7. Other helpful tips

• Speak clearly: Talk at a moderate pace and enunciate to improve transcription accuracy.
• Accents and dialects: While Cliniscripts handles most accents well, strong accents may slightly impact results.
• Technical support: If nothing works, contact Cliniscripts support for assistance.