This issue can occur when a CliniScripts session via the Call Bot (Zoom, Google Meet, Teams, etc.) is closed without clicking “End Listening” on the CliniScripts screen. Your browser may still hold the previous session, preventing a new session from starting.

Temporary Fix

Always click “End Listening” on Cliniscripts first, for all browsers. 

I. For Chrome:

1. On the CliniScripts home page, right-click → Inspect

2. Go to the Application tab

3. Under Session Storage, Local Storage, and Cookies, locate anything related to CliniScripts

4. Right-click and clear all CliniScripts entries

5. Hard refresh your browser: command + shift + R for Mac; or
   control + shift + R for Windows

6. Log out of CliniScripts, then log back in.

7. Start a new session – it should now work normally. 

II. For Firefox:

1. On the CliniScripts home page, right-click → Inspect

2. Go to the Storage tab (Firefox uses “Storage,” not “Application”)

3. Under Cookies, Local Storage, and Session Storage, locate anything related to CliniScripts

4. Right-click and delete all CliniScripts entries

5. Hard refresh your browser:

   • Mac: command + shift + R

   • Windows: control + shift + R.

6. Log out of CliniScripts, then log back in.
7. Start a new session, it should now work normally.

Reminder: Always click “End Listening” on the CliniScripts screen before leaving the meeting to prevent this issue.

Need help?

If the problem persists, contact chi.trinh@markitech.ca for support.

Got questions? Find answers on setup, free trial, and using CliniScripts’ AI medical scribe to streamline your clinical documentation

👉 Choose a 7-day free trial or dive straight into a paid subscription – your choice!

No worries! Simply click “Forgot Password” on the login page. We’ll send you an email with a verification link to reset it in no time.

📩 Check your spam/junk folder: Sometimes our emails might sneak into these folders. If it’s not there, feel free to reach out to us for assistance!

• For trial users: The counter shows how many minutes and days remain in your trial. The trial ends when either runs out.
• For paid subscriptions: The counter tracks how many notes you have left in your plan.

Uploading videos or audio files is as simple as 1-2-3:

1. Click the media icon in the middle of the screen.
2. Choose your MP3 or MP4 file from your device.
3. Press Upload. The progress bar will show upload status, and the app will transcribe the file.

🕒 Note: Transcriptions take the same time as the video length (e.g., a 20-minute video takes 20 minutes).

Just like uploading videos! Click the file icon in the middle of the screen and select your file. Done!

1. Make sure the correct persona is selected (e.g., physician or mental health practitioner).
2. In the transcription frame, select in-person or virtual meetings.
3. Hit the blue recording button on the left to start. You’ll be prompted to choose up to 4 note types to summarize after the session.

Click the same recording button (now red) to stop recording. The first set of notes will be generated automatically.

📝 For additional note types you’ve selected, click Generate to create them.

• Automatic notes: Once the recorder finishes, the “insights” notes will be generated automatically.
• Other notes: Simply switch to the relevant note tabs and click the Generate button to create their respective notes.

Not quite! But don’t worry – we’ll prompt you to save and download your notes and transcript before leaving the page.

💡 Pro Tip: Download your session locally to your device to ensure nothing gets lost!

• Click the “New Conversation” button at the top left.
• You’ll be prompted to save your work again—if you’ve already saved it, you can clear it and move on to the next conversation seamlessly.

Make sure you’ve entered a filename before saving. This step is essential to proceed!

This privacy feature helps generalize sensitive terms or names.
🕘 Available only between 8 AM – 10 PM Eastern Time.

You can activate it anytime – before, during, or after your recording.

Follow these simple steps:

In Cliniko:

1. Go to My Info.
2. Select Manage API Keys.
3. Enable the option to Allow use of API keys.
4. Click Create New API Key (refer to Cliniko’s API key management guide for best practices).
5. Copy the API key.

In CliniScripts:

1. Go to My Profile.
2. Scroll down to Cliniko API Keys.
3. Paste the Cliniko API key into the bar.
4. Click Submit.

If your microphone isn’t working during a CliniScripts session, it’s likely that the microphone permission has been disabled in Chrome. To resolve this, follow these steps:

1. Open Chrome and navigate to the CliniScripts login page.

2. Click on the three-dot menu in the top-right corner and select Settings.

3. Under Privacy and Security, click on Site Settings.

4. Scroll down and find the Microphone section.

5. Ensure that CliniScripts is allowed to access your microphone. If not, click on Add or Allow.

6. Refresh your browser and try again.

If you’re still facing issues, please check your physical microphone connection or try restarting the browser. For further assistance, feel free to reach out to our support team.

For the best experience, we recommend using Chrome on Windows. You’ll be able to share any tab, window, or your entire screen with ease, and the audio will come through clearly.

On Mac, Chrome still works well, but it’s limited to sharing just one tab at a time.

If you’re having trouble with Cliniscripts transcribing your sessions on an iOS device, follow these steps to fix common issues:

1. Check microphone access

• App permissions: Go to Settings > Privacy > Microphone and make sure Cliniscripts is turned on.
• Browser permissions: If using a web browser, make sure it has microphone access. Check the browser’s settings under “privacy.”
• Audio sharing: When using a conferencing tool, ensure the “share audio” option is enabled.

2. Improve microphone quality

• Use a good mic: For best results, use a quality external mic or a headset with a built-in microphone.
• Placement: Keep the mic about 6 inches from your mouth—close enough for clear audio but not so close that it causes distortion.
• Quiet environment: Minimize background noise by closing windows, turning off fans, and choosing a quiet spot.

3. Check your internet connection

• Stable connection: Make sure you’re connected to a strong Wi-Fi or cellular network.
• Bandwidth: Close other apps or programs that might be using your internet, as a slow connection can impact transcription accuracy.

4. Adjust device settings

• Volume levels: Go to Settings > Sounds & Haptics and ensure your microphone volume is set appropriately.
• Do not disturb: Turn off “do not disturb” mode, as it can interfere with microphone access.

5. Refresh Cliniscripts

• Refresh or restart: If you’re using Cliniscripts in a browser, refresh the page or restart your browser. For the app, force close it and reopen.
• Update: Ensure your app or browser is updated to the latest version.

6. Enable experimental features (Chrome users)

• Open Chrome and type chrome://flags in the address bar, then press enter.
• Enable the following flags:
  • #enable-experimental-web-platform-features
  • #enable-speech-service
• Relaunch Chrome for changes to take effect.

Note: These experimental features may affect browser stability. You can disable them anytime or reset Chrome to default settings.

7. Other helpful tips

• Speak clearly: Talk at a moderate pace and enunciate to improve transcription accuracy.
• Accents and dialects: While Cliniscripts handles most accents well, strong accents may slightly impact results.
• Technical support: If nothing works, contact Cliniscripts support for assistance.

If you encounter a blank white screen after logging into your CliniScripts account, it may be due to cached data in your browser.

Solution:

1. Clear your browser’s cache and browsing history:
   • Go to your browser settings.
   • Navigate to “Privacy & Security” or “Clear Browsing Data” (depending on your browser).
   • Select “All Time” as the time range.
   • Check the option for “Cached Images and Files” (you can include other data if needed).
   • Click “Clear Data” or “Clear History.”
2. Close and reopen your browser.
3. Try logging in to CliniScripts again. If the issue persists, please contact our support team for further assistance: support@cliniscripts.com

The availability of live transcription depends on your subscription plan:

• Free and Bronze Plans: Only offer Multilingual (Delayed) transcription.
• Silver Plan ($99/month): Provides access to three options:
  
  1. Multilingual (Delayed)
  2. Multilingual (30-second delay)
  3. Live Translation (English)

To access live transcription, consider upgrading to the Silver plan.

If you have additional questions or need assistance with upgrading, please contact our support team: support@cliniscripts.com

1. What is the CliniScripts $100 Referral Program?

The CliniScripts Referral Program rewards existing customers with $100 for each successful referral of a new paying customer. Rewards are distributed as $10 off per month for 10 months on the referrer’s subscription.

2. Who is eligible to participate?

• Any existing CliniScripts customer with an active paid subscription or trial account.
• The referred customer must be completely new to CliniScripts (not an existing or past user).

3. How do I refer someone?

• You will receive a unique referral link or code from CliniScripts.
• Share this link/code with potential new users.
• The new user must sign up and subscribe to CliniScripts using your referral link/code.

4. How does the referral reward work?

• You get $100 per successful referral, applied as $10 off your monthly subscription for 10 months.
• Rewards begin after your referral completes their first paid month.
• If you refer multiple people, you get $10 off per referral per month.
  
  • Example: If you’re on a $40/month plan and refer 4 paying users, you’ll get $40 off per month for 10 months, effectively making your subscription free.

5. How is the reward applied?

• The discount is automatically applied to your CliniScripts subscription each month.
• If your discount exceeds your monthly bill, it will be capped at your monthly subscription fee (i.e., you cannot receive more than 100% off).

6. What happens if my referral cancels before 10 months?

If the referred customer cancels before 10 months, your discount will end when their subscription ends.

7. Can I refer myself or someone from my organization?

No. Self-referrals or referrals from within the same business entity are not allowed. Each referral must be a unique individual or business.

8. How does CliniScripts prevent fraud?

• CliniScripts will verify all referrals to ensure they are new customers.
• If fraudulent activity is detected (e.g., fake accounts, self-referrals), CliniScripts reserves the right to decline rewards.

9. When will I receive my referral discount?

• Discounts are applied at the end of each month.
• They will be automatically deducted from your subscription bill.

10. Can the referral reward be exchanged for cash?

No. The referral reward is only applied as a discount on your CliniScripts subscription.

11. What if CliniScripts changes or ends the referral program?

CliniScripts reserves the right to modify or end the program at any time. Any changes will be communicated in advance.

12. How do I track my referrals?

You can track your referrals and rewards inside your CliniScripts account dashboard.

Absolutely, and here’s why.

CliniScripts doesn’t compete with your EMR or EHR.
It’s designed as a specialized AI Copilot Layer that complements your existing system – not replaces it.

Even if your current EHR (like Kipu, CentralReach, or Rethink) already includes a basic AI note-taking feature, CliniScripts enhances it by:

• Improving accuracy of clinical notes through advanced language models trained specifically for behavioral health and therapy workflows.

• Working without disruption — runs via a secure Chrome extension or API overlay, requiring no integration, no migration, and no changes to your existing setup.

• Remaining fully compliant with PHIPA and HIPAA standards; all data stays within your own environment.

• Boosting efficiency — most clinicians report saving 2 hours per day on documentation after adding CliniScripts on top of their EHR.

🧩 Think of it as “additive, not duplicative.”
CliniScripts transforms your EHR’s existing note section into a smart, audit-ready co-author that understands payer logic, goal tracking, and compliance formatting – without touching your current contracts or IT systems.

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