Classify incoming documents
Identify referrals, lab results, prescriptions and other document types as they arrive.
CliniScripts AI Agents · Powered by Heyliaa
Turn incoming faxes into structured, routed clinic work
ARVO, Heyliaa's Fax & Referral Agent, reads incoming faxes and referrals, classifies each document, extracts key patient and routing information, sends it to the correct provider queue, and keeps a full audit trail. Clinical judgment about urgency stays with your staff.
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✓ Fax classification
✓ Referral routing
✓ Audit trail
ARVO FAX & REFERRAL AGENTIncoming Document
Processed
Specialist ReferralReceived 9:12 AM · 4 pages
Referral
EXTRACTED DETAILSComplete
PatientMatched
Document typeSpecialist referral
Routing detailProvider queue identified
Review flagStaff review required
→
Routed to the correct provider queueClassification and routing activity logged.
Built for document-heavy healthcare workflows
Automate the Fax Pile
Stop spending staff time manually sorting every incoming fax
Healthcare fax workflows often require staff to open every document, identify what it is, find the patient or provider, decide where it belongs, and record the action. ARVO automates the repeatable administrative steps.
Extract key information
Pull patient demographics, routing details and other structured information from incoming documents.
Route to the right provider
Send documents into the correct provider inbox or operational queue based on configured rules.
Flag time-sensitive items
Surface documents that require prompt staff review without making independent clinical urgency decisions.
Maintain an audit trail
Keep a record of document classification and routing activity for compliance review and operational oversight.
Secure cloud fax workflow
Move fax handling away from paper stacks and manual sorting into a structured digital workflow.
Referral Processing
Move referrals from inbox to the right team faster
ARVO can classify an incoming referral, extract the relevant routing details, and send the document to the appropriate provider queue. Heyliaa positions the workflow as reducing referral processing time from hours to minutes.
Book a clinic fit callSpecialist ReferralRouted
Document typeReferral
Patient detailsExtracted
Receiving providerIdentified
Staff reviewRequired
✓ Correct provider queue selected automatically
One Connected Fax Workflow
From incoming document to routed clinic work
Automate document handling without turning clinical assessment over to the AI.
Receive
An incoming fax or referral enters the secure document workflow.
Classify
ARVO identifies the type of document received.
Extract
Patient and routing data is converted into structured information.
Route
The document moves to the appropriate provider inbox or queue.
Review
Staff assess clinical significance, urgency and next care steps.
Clinical GuardrailHuman Review
AI can classifyYes
AI can extractYes
AI can routeYes
AI determines medical urgencyNo
Clinical assessment and urgency decisions remain with clinic staff.
Administrative Routing, Not Clinical Assessment
Automate document handling. Keep clinical judgment human.
Heyliaa explicitly separates administrative routing from clinical assessment. ARVO can classify and route a referral, but it is not designed to assess medical risk or make a treatment decision. Time-sensitive items can be flagged for staff review.
Book a clinic fit callBuilt for Real Clinic Documents
Handle more than just referrals
Heyliaa lists referrals, lab results and prescriptions among the core document types processed by ARVO.
Referrals
Classify, extract routing details and send the referral to the appropriate provider workflow.
Lab results
Identify incoming lab documents and route them into the appropriate clinic queue for staff review.
Prescriptions
Recognize prescription-related documents and move them to the configured administrative destination.
Connected Clinic Operations
Turn faxed documents into usable workflow data
Heyliaa describes ARVO as turning faxes into structured data rather than leaving them as static files. That makes referral and document workflows easier to route, audit and connect with the clinic's operational systems.
Book a clinic fit callStructured OutputReady
Patient demographicsExtracted
Document categoryReferral
Routing detailsIdentified
Audit recordStored
✓ Fax converted into structured operational information
Healthcare-Focused Security
Secure fax automation for sensitive healthcare documents
Heyliaa positions ARVO as a secure cloud fax and referral service with a full audit trail, while the broader platform uses encryption, role-based access, audit logging and other healthcare security controls.
Healthcare compliance support
Heyliaa positions its electronic fax workflows for healthcare use and states HIPAA, PIPEDA and PHIPA compliance across the platform.
Encrypted data handling
Heyliaa states that customer information is protected with encryption in transit and at rest.
Full audit trail
ARVO keeps document-routing records to support compliance review and operational accountability.
Frequently Asked Questions
Fax & Referral Agent FAQs
What does ARVO Fax & Referral Agent do?
ARVO reads incoming faxes and referrals, classifies them by document type, extracts patient and routing details, and sends them to the appropriate provider queue while maintaining an audit trail.
What types of documents can it process?
Heyliaa specifically lists referrals, lab results and prescriptions, along with other incoming fax document types configured for the clinic.
Can ARVO determine whether a referral is medically urgent?
No. Heyliaa states that clinical assessment and urgency decisions remain with clinic staff. The system can flag time-sensitive items for review but should not independently determine medical risk.
Does it extract patient information from faxes?
Yes. Heyliaa states that ARVO can extract patient demographics and routing details from incoming documents.
Can it automatically route documents to the correct provider?
Yes. Routing incoming documents to the correct provider inbox or queue is one of ARVO's core published capabilities.
Does ARVO maintain an audit trail?
Yes. Heyliaa states that ARVO maintains a full routing record for compliance and audit review.
Is this a cloud fax service?
Heyliaa describes ARVO as a secure cloud fax and referral service designed to convert incoming faxes into structured, routed workflow data.
Can it connect with our existing clinic systems?
Heyliaa is designed to work around existing clinic systems and workflows. Exact integration and write-back functionality depend on your EMR, EHR, document management and deployment setup.
CliniScripts ARVO Fax & Referral Agent · Powered by Heyliaa
Turn the fax pile into structured clinic work.
See how ARVO can classify incoming faxes, extract key information, route referrals to the right provider queue and maintain a clear audit trail—while clinical judgment stays with your team.
Book a clinic fit call
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